On Repeat orders are unable to be cancelled and refund automatically for you.
We give you complete control over your On Repeat orders, to edit order content, billing information, change delivery details, pause and cancel. As well as notification of upcoming orders three days in advance of processing, so cancellation once an order is processed is subject to a £10.00 cancellation fee.
If you would prefer to provide us with a future delivery date, we can hold your order until that date, free of charge. This will give you the time to visit your account and move your next delivery date forward to accommodate this delay.
We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so.
If you cancel your order after our courier has collected your order, you must return the goods to us at your own expense and in the original packaging. You must ensure goods are packaged adequately to protect against damage and will arrive at our premises still in a frozen state.
If you fail to return the goods, we can arrange to collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights, for example if goods are faulty or miss-described.
